At AutoVirello, we want you to feel confident when shopping for your vehicle care and detailing products. If your purchase does not meet your expectations, our 60-day return policy is designed to give you peace of mind.

1. 60-Day Return Policy

You may request a return within 60 days of receiving your order.

To be eligible for a return:

• Your return request must be submitted within 60 days of delivery.
• The product should be returned in its original packaging, with all included accessories, where reasonably possible.
• The item must not be damaged due to misuse, improper handling, or unauthorized modifications.
• You must contact our support team before sending any product back.

Some products may have additional return requirements for hygiene, safety, or other reasons. These requirements will be communicated where applicable.

2. How to Request a Return

To start a return, please email us at support@autovirello.com with the following information:

• Your order number
• The product you wish to return
• The reason for your return
• Photos of the product, if it is damaged, defective, or incorrect

Our support team will review your request and provide return instructions, including the appropriate return address.

Please do not send items back before receiving return authorization and instructions from our team.

3. Refund Eligibility

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear after it has been processed. Your bank or payment provider may require additional time.

Original shipping charges, return shipping costs, and any applicable deductions will be communicated before the return is completed, where permitted by law.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you purchased, please contact us at support@autovirello.com as soon as possible.

Include your order number and clear photos of the item and its packaging. We will review the issue and work with you to arrange an appropriate solution, such as a replacement or refund.

You will not be required to pay return shipping for an item confirmed to have been sent incorrectly or to have arrived defective, subject to applicable consumer protection laws.

5. Return Shipping

For returns due to a change of mind or personal preference, customers may be responsible for return shipping costs.

For products that arrive damaged, defective, or incorrect, AutoVirello will provide appropriate return instructions and assistance.

We recommend using a trackable shipping service and keeping your proof of postage until your return has been completed.

6. Exchanges

If you would like to exchange an item, please contact us at support@autovirello.com.

Exchanges are subject to product availability. If the requested replacement is unavailable, we will discuss an alternative solution with you.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We can attempt to cancel an order before it has been processed or shipped. Once an order has been dispatched, it may no longer be possible to cancel it, and the standard return process may apply.

8. Non-Returnable Items

Certain items may not be eligible for return, including products that have been damaged through misuse or items specifically identified as non-returnable at the time of purchase.

This does not affect your rights regarding faulty, defective, or incorrectly supplied products under applicable consumer protection laws.

9. Consumer Rights

This Refund Policy is intended to supplement, not replace, any rights you may have under applicable consumer protection laws.

Customers in countries such as the United States, Canada, the United Kingdom, Australia, and New Zealand may have additional rights regarding faulty or misrepresented products. Nothing in this policy limits those rights.

10. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Store: AutoVirello
Website: autovirello.shop
Email: support@autovirello.com

Our team will be happy to assist you.